Frequently asked questions

Yumm is a weekly grocery delivery service. We offer a weekly subscription service where we deliver all the fresh, perfectly-portioned ingredients you need to make delicious meals at home. We’ve designed the experience to teach you fun new recipes, discover exciting ingredients, save prep time and also reduce unnecessary waste. By letting us shop for you, we can bring you fresher and higher-quality food than what's sitting on supermarket shelves, and for better prices!

Your Yumm delivery comes with all the raw ingredients you need to cook delicious meals for the week, in exactly the right portions. Each recipe is designed to be a well-balanced, healthy meal that includes protein, veggies and carbs. In addition, each delivery comes with beautifully printed recipe cards and step-by-step instructions.
Our meals are designed to stay fresh for up to a week following the delivery of your box. The Meats and Poultry in your delivery are all marked with a 'best before' date on the packaging. You may need to freeze them if you don't plan on cooking them within that timeframe. Fish and Seafood products should be cooked within the first 3 days following your delivery.
There is no minimum subscription length, and you can cancel at any time before your weekly cutoff.
Our culinary team curates awesome recipes for your box each week based on the weekly menu. We then send you an email with details about the recipes. If you'd like to skip the week free of charge or change your selection, you can do so at any time before 11:59pm (EST) on Wednesdays (for deliveries on Sundays, Mondays, Tuesdays, and Wednesdays) and 11:59pm (EST) on Saturdays (for deliveries on Thursdays and Fridays) by visiting "your selection" page. Have questions about the recipes or need advice making up your mind? Email [email protected]!
We take great care to ensure that all of our food is prepared safely; however, all of our boxes are assembled in the same processing facility. As a result, we do not recommend you order a Yumm box if you have a serious food allergy.
Nothing in your Yumm box needs to end up in the trash ! 1. The cardboard box, insulation liner, bags, bottles and baskets are made of recycled materials and are entirely recyclable - just drop them in your recycling bin 2. The solution in the ice packs is a water and salt gel designed to get colder than ice. Pop them in your freezer for future uses, or snip off the ends and pour the all-natural solution in the toilet. You'll be left with the plastic wrapping which you can drop into your recycling bin
We deliver in Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia and the Maritimes. In doubt, contact us and we will be happy to help! If we are not available in your area yet, email [email protected] and we'll let you know as soon as we launch in your city.
Absolutely ! Each box is carefully packaged to stay fresh for up to 24h to 48 hours after your delivery arrives. For best results, put the contents of your box in your refrigerator as soon as you can.
No problem ! If you aren’t home, our delivery person will leave the package for you at your door. Since our food is packaged with insulated liners and ice packs, it will remain cold and fresh for you until you get home later that evening. If your box is lost or stolen, we will offer you a full credit towards a future order.
Yes, we will send you weekly deliveries, but there is no minimum commitment. You can skip a delivery or cancel your subscription at any time before the weekly cutoff.
Wednesdays before 11:59pm (EST) for deliveries on Wednesdays. Saturdays before 11:59pm (EST) for deliveries on Thursdays and Fridays.
If you are going on vacation or don't want a delivery for any reason, you can skip a week free of charge any time you'd like. To do this, simply visit your weekly selection in the member section of the website and click "skip this week" any time before 11:59pm (EST) on Wednesdays (for deliveries on Wednesdays) and 11:59pm (EST) on Saturdays (for deliveries on Thursdays and Fridays).
Our payment processing is managed by Stripe, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.
Unfortunately when the weather is bad Yumm deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of our delivery partners. If you have any questions, don't hesitate to reach out to [email protected]!
No. There are some items that we send that are pre-washed by the purveyor but we highly recommend washing all vegetables and herbs before using them in the cooking process!
You can cancel your subscription online, in the member area - change plan or by email [email protected]
Our chefs believe that flash-frozen fish results in better quality than fresh fish. We work with fisheries that practice flash-freezing, to ensure that the fish is frozen at the peak of freshness. Our fish is frozen rapidly soon after it is caught, often times directly on the boat within minutes of being caught. Because it is frozen very quickly, flash-frozen fish is often higher quality than fresh fish, which may have been sitting on ice at the supermarket for a few days before it was sold. Our shipping boxes are designed to keep your meals fresh (refrigerated), so it's possible that your fish may arrive partially defrosted. If that happens, simply leave the fish in your fridge overnight to let it fully defrost before cooking.
According to the Canadian Food Inspection Agency, there are no reported cases or evidence of food or food packaging being associated with the transmission of COVID-19. Having said that, we have worked closely with the Canadian Health and Safety Authorities to implement the highest safety standards in our facilities to keep our employees and members safe during this time.
We ensure best practices in the end to end delivery of your box by introducing a contactless drop-off. It is advised that once you have your box, as a precautionary measure, wipe off the surface with a disinfectant wipe. For perishables, simply put the items directly in your refrigerator (not on your tables and counters), and then thoroughly wash your hands. Remove outer packaging and throw it directly in the trash before placing items in your refrigerator. Wipe any surfaces that have been touched by grocery bags or packaging. As usual, we always recommend washing the vegetables and fruits before consumption.
We've successfully secured additional masks, eyewear protection, and safety barriers for the essential service employees in our facilities. Additionally, we have hired nurses and a security team to ensure the best possible health screening for our employees and to reinforce social distancing measures inside and outside of our facilities for the health and safety of our teams and our members. In the event that an employee exhibits symptoms, they are advised to self-isolate as per Health Canada guidelines.